We work hard to ensure that your custom corporate gifts will arrive on time, just the way you ordered them. In the event that your imprint differs from the proof you approved, we will issue a reprint of your merchandise or refund your money in accordance with our return policy. If your order arrives damaged…
Please keep in mind that our No Risk Guarantee ensures your complete satisfaction. If you’re unsatisfied with your order for any reason, we’ll do everything possible to correct the situation to your complete satisfaction. Non-Returnable Items: Except in the case of manufacturing defects, we are unable to accept returns on personalized promotional items. Pre-Production Cancellation:…
Yes, you may cancel your order any time before the pre-production process begins, and Imageact will issue a full refund. Order Cancellation Terms and Conditions: When you approve your order, we start preparing your art proof, at which point the pre-production process begins. In the event of a cancellation, all orders that have begun the…
Due to the nature of the printing methods used to produce your personalized products, some items may have slight overruns or underruns. Imageact makes every effort to minimize this occurrence. Industry standard is ± 5% in most cases, and overruns are far more common than under-runs. You will only be charged for the actual quantity…
Yes! Many customers find items on our site that they wish to order in bulk but without imprinting. Many of our items are available without a printed logo. Minimum quantity restrictions may still apply, but the setup fee would be waived. However, certain name brand products are not available for blank orders, such as Under…
These charges cover the cost of cleaning printing ink out of a printing screen on orders that require multiple color changes. For example: your order has a one color imprint. However, you need a quantity of 50 items to have a white imprint, 50 to have a black imprint, and another 50 to have a…
We strive to bring you the lowest prices possible, if a competitor is offering the same product for less we will endeavor to match their pricing. Pricing will be matched by order total, not individual piece price. Sometimes what looks like the same product on a competitors site is actually an overseas produced product that…
There are multiple ways to request a quote, please choose the method you are most comfortable with and you will receive a written quote in 24 hours or less. On the item page there is a button that says “Request a Quote”. When you click on that it will ask you to fill out information…
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